Complain about your gas or electricity bill or supplier | Ofgem-and a list of other British gas complaints links

How to complain to your gas or electricity supplier or energy distribution network operator if you want to dispute a bill or if you’re not happy with their service. 

Energy complaints procedure: A video guide...

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Here is list of web links to other customer camplaints


Questions of Cash: The house was empty - but British Gas decided the lights were on
http://www.independent.co.uk/money/spend-save/questions-of-cash-the-house-was-empty-but-british-gas-decided-the-

lights-were-on-10497564.html

British Gas can't do maths: The £581 bill mistake they say is down to a meter reading
http://www.mirror.co.uk/money/british-gas-cant-maths-581-7737591

British Gas sent me huge bill a year after I closed account
http://forums.moneysavingexpert.com/showthread.php?t=1805537

'Why did I get a £17,000 bill from British Gas?'
http://www.telegraph.co.uk/money/jessica-investigates/did-get-17000-bill-british-gas/


My British Gas nightmare: Customer service hell

http://blogs.thisismoney.co.uk/2006/12/my_british_gas_.html

Complaints about British Gas Billing, Fraud & Harrassment? Peter Loud
http://www.peterloud.co.uk/britishgasfraud/britishgasfraud.html

£3,000 bill from British Gas … and I’m not even a customer
https://www.theguardian.com/money/2016/apr/28/3000-bill-british-gas-not-even-customer

Harassment from British Gas, former energy supplier
https://community.bulb.co.uk/discussion/1546/harassment-from-british-gas-former-energy-supplier

Shopkeeper faces bankruptcy after British Gas sends him £40,000 bill
http://www.yorkshirepost.co.uk/news/shopkeeper-faces-bankruptcy-after-british-gas-sends-him-40-000-bill-1-3614563

British Gas Cock up AGAIN!
http://www.livingwithataxia.org/t/british-gas-cock-up-again/3164

British Gas customer locked in 12-year legal battle over £80,000 gas and electricity bill
https://www.247homerescue.co.uk/british-gas-customer-locked-in-12-year-legal-battle-over-80000-gas-and-electricity-bill/

Mother and son left out of pocket after British Gas billing blunder
http://www.chroniclelive.co.uk/news/north-east-news/mother-son-left-out-pocket-12419526

British Gas denies staff ‘paid extra for inflating bills’
https://www.channel4.com/news/british-gas-inflate-energy-bills-whistleblower-gas

British Gas is making me pay a bill for a flat I never moved into!
https://www.thestudentroom.co.uk/showthread.php?t=2124882

British Gas Fined for Business Billing Failures
http://www.businesscostconsultants.co.uk/british-gas-fined-business-billing-failures/

'I can't take it anymore' - Pensioner bombarded with gas bills in electric-only flat
http://www.itv.com/news/central/2014-11-03/i-cant-take-it-anymore-pensioner-bombarded-with-gas-bills-in-electric-only-flat/

British Gas Slapped With £9.5m Fine
https://planet9energy.com/british-gas-slapped-with-9-5m-fine/

British Gas accidentally takes double from 20,000 bank accounts
https://www.thinkmoney.co.uk/news-advice/british-gas-accidentally-takes-double-from-twenty-thousand-bank-accounts-0-

3807-0.htm