Image of AUG 2016: Are you due a refund? Gas firms admit up to 100,000 Brits may have been overcharged in meter-reading fiasco
AUG 2016: Are you due a refund? Gas firms admit up to 100,000 Brits may have been overcharged in meter-reading fiasco

By Yasmin Jeffery


ARE YOU IN LINE FOR A REFUND?

Thousands of Brit customers ripped off by energy giants confusing old imperial gas meters with newer metric ones

THOUSANDS of British gas consumers have been ripped off by energy suppliers making simple errors with meter readings, industry experts have revealed.

Companies have been making the mistake of confusing old imperial gas meters, which measure usage in cubic feet, with metric ones, which measure based on cubic meters.

Ripped off … energy suppliers have made the mistake of reading imperial meters as metric, and vice versa, to the detriment of thousands of Brits

While the error has benefited customers whose metric meters will have been read as if they were imperial, some customers with imperial meters have been overcharged by 130 percent or more due to the gaffe.

E.ON, one of the biggest energy providers to the UK, found several hundred customers affected by the error.

E.ON … several hundred customers affected by simple error

Speaking on the blunder, the firm said: “Our investigatory work is continuing but these customers will not have to take any action.

“We will update further as our work progresses.”.....